Refund Policy — DREAM

1. Overview

At Egregius Digital, we want organizations to feel confident trying Department Resource & Equipment Asset Management (DREAM).

This Refund Policy explains when subscription fees may be refunded for monthly plans purchased through our payment processor, Paddle.

2. Monthly Subscription Refunds

For a customer's first paid monthly subscription purchase, we may provide a full refund if requested within 14 days of the original purchase date.

This introductory refund window is intended to allow new customers to evaluate whether DREAM is a good fit for their organization.

3. Renewals

Subscription renewals after the initial purchase are generally non-refundable.

Customers may cancel at any time to prevent future renewal charges.

Cancellation will stop future billing but does not normally create a refund for the current billing period.

4. Upgrade or Downgrade Changes

If a customer changes subscription tiers, billing adjustments may be handled in accordance with Paddle's billing systems and applicable checkout terms.

Any discretionary refund requests related to plan changes will be reviewed on a case-by-case basis.

5. Exceptions and Discretionary Refunds

We may, at our sole discretion, issue refunds or credits in circumstances such as:

• Duplicate charges
• Billing errors
• Technical issues preventing reasonable use of the Service
• Accidental purchases
• Other exceptional circumstances

Nothing in this section guarantees a refund in every case.

6. How to Request a Refund

To request a refund, contact: admin@egregius.tech

Please include:

• Organization name
• Account email address
• Date of charge
• Reason for request

We may request additional information reasonably necessary to verify the transaction.

7. Refund Processing

Approved refunds are typically processed through Paddle, our payment processor.

Timing for returned funds may vary depending on payment method, financial institution, and Paddle's processing timelines.

8. Misuse and Abuse

We reserve the right to deny refund requests where we reasonably believe there has been:

• Abuse of the refund policy
• Repeated short-term signups for temporary use
• Fraudulent activity
• Violation of our Terms of Service

9. Changes to This Policy

We may update this Refund Policy from time to time.

Updated versions will be posted on the applicable DREAM website with a revised Effective Date.

10. Contact

Egregius Digital
Alberta, Canada
admin@egregius.tech